Frequently Asked Questions

Below we have some of the most common questions we get asked by our customers. If your question is not answered below, please contact us so that we can get back to you.

At Oudcense, we pride ourselves in using natural ingredients. Oud is a natural occurring substance known as agarwood. We do not add any perfumes, oils or chemicals into our Oudcense.  

Please refer to our Safety and Care page for instructions on how to use Oudcense. 

Natural Oud is a wonderful relaxant. It aids in better sleep, eases fatigue, reduces stress and anxiety boosting mental health. In short, it can be used as a natural tonic to boost your vitality. 

Unfortunately, we can’t predict when we will receive more of the product, but if you’d like to email us at where we will be able to give you more information. 

We offer a wide range of payment methods which include the following; Apple Pay, AMEX, Google Pay, VISA, MasterCard and Maestro. Unfortunately, we don't currently accept PayPal, however our payment gateways use a secure payment method. Our payment methods that we accept can be seen at the bottom of our website on all of our pages.

We offer a range of delivery options within the UK to ensure our products reach you as quickly as possible. These are the following:

  • £3.99 - UK Royal Mail First Class Tracked. Please allow 3 working days.  
  • £8.99 - UK Royal Mail Next Day. Please ensure order is paced before 1pm.  

Oudcense believes everyone should have access to our unique product therefore, we offer worldwide shipping. For international deliveries, shipping will be calculated upon checkout. Unfortunately, we can not give you an estimated time of delivery as this can vary on the country destination. Please refer to our terms and conditions.

You may amend your order (or any part of it) at any stage before the products are dispatched. Please contact our Customer Service team via and we will be happy to help. Alternatively you may contact us using our live chat feature located in the bottom right of our website (available 10am-4pm Monday-Friday UK time).

Please visit the Contact Us section, or e-mail with your complaint.